Refund policy

Last Updated: May 22, 2026

At Bigrenvitage, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund & Return Policy carefully before initiating a return request.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

• Be in the same condition as received
• Unused and undamaged
• In the original packaging
• Include proof of purchase or order confirmation

Returns that do not meet these requirements may not be accepted.

2. Non-Returnable Conditions

For hygiene, safety, and quality control reasons, we may refuse returns if:

• The product shows signs of misuse, physical damage, or excessive wear
• The item is missing original accessories, manuals, or packaging
• The product was damaged after delivery due to improper use or mishandling

3. Return Process

To initiate a return, please contact us at:

Email: contact@bigrenvitage.shop

Please include:

• Your order number
• Reason for return
• Photos (if the item is damaged or defective)

Once your request is reviewed and approved, we will provide return instructions.

Please do not send products back without contacting us first.

4. Return Shipping Costs

We offer free return shipping for:

• Incorrect items
• Damaged items
• Defective products

For standard returns (such as change of mind or incorrect order placed by the customer), return shipping costs may be the responsibility of the customer unless otherwise agreed.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can assess the issue and provide a suitable solution.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing time typically takes 5–10 business days, depending on your bank or payment provider

Please note that original shipping fees (if applicable) may not be refundable.

7. Exchanges

We currently replace items only if they arrive defective, damaged, or incorrect.

If you require an exchange, please contact us before returning the item.

8. Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing or has already been shipped, cancellation may no longer be possible.

9. Contact Information

For any questions regarding refunds or returns, please contact us:

Bigrenvitage
Email: contact@bigrenvitage.shop
Phone: +44 7828 793868
Address: 11 Horton Close, Wednesbury, England, WS10 8UY